Industrial experience with a growing software mindset.

ProSteel Security Products, Inc. | Provo, Utah

• Coordinated daily production operations within a 12-person manufacturing team, tracking workflow status, production performance, and quality objectives.
• Developed and implemented Standard Operating Procedures (SOPs) to improve training effectiveness, consistency, and operator standardization.
• Reduced process cycle time by 25% through manufacturing principles, motion studies, and workflow improvements.
• Identified and reported quality issues through the NCR process, supporting corrective actions and process improvement.
• Applied 5S and continuous improvement methodologies to improve workplace organization, reduce waste, and increase operational efficiency.
• Operated CNC waterjet equipment while verifying BOM requirements, specifications, and production tolerances.
• Resolved production bottlenecks by coordinating with supervisors and cross-functional teams.
• Performed preventive and corrective maintenance on CNC waterjet and fiber laser systems, reducing equipment downtime and improving reliability.
• Diagnosed and repaired mechanical, electrical, pneumatic, and hydraulic equipment failures.
• Troubleshot industrial electrical systems, including sensors, wiring, switches, safety devices, and control components.
• Calibrated production equipment and verified tolerances to maintain product quality and process consistency.
• Diagnosed and repaired Raytools W3000 fiber laser system faults, restoring machine operation and supporting manufacturing continuity.

Self-employed | Querétaro, México

• Founded and managed an independent transportation and vehicle rental business, overseeing customer service, scheduling, vehicle maintenance, budgeting, and operational problem-solving while managing multiple vehicles and service requests.

Wittmann Battenfeld | Querétaro, México

• Reviewed customer quotation requests through the ERP system (KIWI), analyzing technical specifications of plastic injection and peripheral equipment to suggest improvements or adjustments.
• Assisted in handling customer complaints and post-sales issues, focusing on improving service quality and building long-term customer relationships.

RETESA Factory | Querétaro, México

• Led root cause analysis (RCA) for quality issues, reducing defects and improving compliance with ISO 9001.
• Implemented corrective and preventive actions (CAPA) based on NCR findings.
• Managed quality documentation including ECOs, inspection reports, and process controls.