Resume

ProSteel Security Products, Inc. | Full-time

Oct 2024 - Present | Provo, Utah, United States

Assisted in coordinated production operations and supported supervisory activities, contributing to an increase in output from 23 to 40 units per shift (+74%) through improved planning and workflow organization.
Supported leadership of a 12-person production team, assisting in daily production planning, task coordination, and performance tracking to ensure on-time delivery and quality compliance.
Developed and implemented Standard Operating Procedures (SOPs) across 2 key processes within final assembly, improving process consistency and operator standardization.
Reduced cycle time in critical process steps by 25% by applying time and motion studies, workflow optimization, and lean principles.
Designed and initiated process standardization for production planning by proposing a QR-based tracking system to replace manual cards.
Identified and reported quality issues using NCR system, supporting corrective actions and improving product compliance and customer satisfaction.
Applied 5S methodology to improve workplace organization, reduce wasted motion, and enhance process efficiency.
Supported preventive and corrective maintenance in waterjet operations, reducing equipment downtime from 3 breakdowns per week to 0.
Trained in operation, troubleshooting, and maintenance of CNC waterjet and fiber laser systems.

Self-employed | Freelance

Mar 2020 - May 2024 | Querétaro, México

Operated a small independent transportation and vehicle rental business, managing rideshare services, customer coordination, vehicle availability, maintenance scheduling, and day-to-day business expenses.
Developed strong operational, customer service, logistics, and problem-solving skills while managing multiple vehicles and service requests.

Wittmann Battenfeld | Full-time

Sep 2018 - Feb 2020 | Querétaro, México

Reviewed customer quotation requests through the ERP system, analyzing technical specifications of plastic injection and peripheral equipment to suggest improvements or adjustments.
Assisted in handling customer complaints and post-sales issues, focusing on improving service quality and building long-term relationships.

RETESA

Oct 2016 - Sep 2018 | Querétaro, México

Oversaw quality control processes for fuel and chemical transport tanks, ensuring compliance with ISO 9001 and customer specifications.
Performed final inspections using standardized formats, including inspection reports and checklists.
Investigated quality issues through Root Cause Analysis and documented corrective actions using Corrective Action Reports.
Maintained control and organization of official documentation, including ECOs, NCRs, inspection records, and technical drawings.

Grammer AG | Full-time

Mar 2015 - Jun 2015 | Querétaro, México

Gained hands-on experience in Lean Manufacturing principles, contributing to operational efficiency initiatives.
Collaborated on SMED projects to reduce mold changeover times in injection molding processes.
Led efforts that resulted in a 3% reduction of scrap through process control and continuous improvement strategies.
Supported troubleshooting and resolution of quality issues, working closely with production and quality teams.
Operated and monitored Wittmann and Krauss-Maffei plastic injection molding machines.

Experience